Frequently Asked Questions
Need any help getting started? You might find the answer you’re looking for in our Frequently Asked Questions. If you prefer to speak to one of our agents via email, phone call or live chat, our support team is available 24/7.
Trading Accounts & General Information
To open a position, follow the instructions below:
Go to the ‘Market Watch’ located on the left side of the platform
Right click on the instrument you want to trade
Click ‘New Order’ to open a trade
Set the conditions of the trade. Complete the trade by clicking on ‘Sell by Market’ or ‘Buy by Market’.
All you need to start trading is an internet connection and a computer, smartphone or tablet.
Yes, trading techniques such as hedging and scalping are permitted on LHFX.
It is advised that clients deposit a minimum of $10 to start trading. Any amount under $10 may not appear in a trading account due to transaction fees on the Blockchain.
Demo accounts are not opened using customer funds, while Live accounts are. Otherwise, all pricing and trading conditions are the same. Develop and refine a trading strategy using our free to use Demo Account which contains the same conditions as the Live Account.
Yes. Traders can create as many Demo and Live trading accounts as they wish, with different leverage settings and a baseline currency of BITs, USD, GBP or EUR.
Yes, we do. We created the Islamic Account to allow clients of the Islamic faith to be able to trade whilst remaining true to their faith.
Islamic accounts do not incur swap fees. Instead, they are charged an administration fee. You can select the Islamic account by clicking on the Open Trading Account button.
LHFX charges a commission of $6 per lot traded across all instruments
To work out your commission, simply multiply your desired lot size by $6. For example, if you
trade 0.15 lots, the commission will be calculated as 0.15 x $6 = $0.90.
Cryptocurrency CFDs
Bitcoin is a peer-to-peer digital currency that enables lightning-fast transactions at low costs, eliminating any interference from government bodies or institutions.
Yes. The LHFX network is fully secured and client funds are safely stored in cold storage - a completely offline BTC storage wallet for maximum security and out of reach of malicious online threats.
Trading Cryptocurrency CFDs operates in a similar way to trading Fiat Currencies, although Cryptos are typically more volatile. Traders can generate profits by using Fundamental or Technical Analysis to help them trade. The MT4 platform also offers a range of indicators to help show you past price trends and help to anticipate new ones.
We are not able to change or update your email address registered to your account.
However, we recommend speaking to our Customer Support Team to discuss your circumstances.
MetaTrader5
To use the MT4 platform you will first need to have an account with LHFX. If you don’t have a live trading account and are interested in creating one, you can do so via our website by clicking on ‘Sign Up’ button located in the top right-hand corner.
To download MetaTrader 4, follow the instructions specific to your operating system:
Install on Windows:
◦ Download MetaTrader 4 for Windows
◦ For the Client Terminal – User Guide, please visit the MetaTrader 4 Installation Guide.
Install on Mac OS:
◦ Download MetaTrader 4 for Mac OS
◦ For installation instructions, please refer to the MetaTrader 4 Mac Installation Guide.
Install on iOS:
Install on Android:
For comprehensive guidance, visit the MetaTrader 4 User Guide.
Please follow the steps below to login:
Click on "File" -> "Log in to trade account"
Select the correct server (LHFX-live or LHFX-demo).
Enter your login credentials that you received in the LHFX email.
Submit your details.
You are all set!
Operating System: Vista, Windows 7, Windows 8/8.1, Windows 10
Processor: Intel Core i3 or equivalent (Intel Core i5 or higher recommended)
RAM: 8GB or higher
Hard Drive: 50MB of free space
Internet Connection: 1Mbps or greater
Via MT4:Once logged in your MT4, go to "Tools" and click on "Options". Select "Change
password" under the "Server" tab. Then type in your current password, click "Change
master password", create a new password and confirm.
Via LHFX client portal:
Go to "Trading Accounts".
Click on the ‘Padlock’ icon and then "Reset Password".
Type in your new password and submit changes.
You are all set up!
Go to the “Market Watch” window, right-click and choose “Show All” to view all available product categories.
To open a position, follow the instructions below:
Go to the ‘Market Watch’ located on the left side of the platform
Right click on the instrument you want to trade
Click ‘New Order’ to open a trade
Set the conditions of the trade. Complete the trade by clicking on ‘Sell by Market’ or ‘Buy by Market’.
Select the ‘Trade’ tab located at the bottom left of the Terminal
Right click on your order to see the order menu
Click on ‘Close Order’ to finalise the closure
Alternatively, you can close a pending order or a current position by clicking on the small x located under Profit on the ‘Trade’ tab
To review your trade history, begin by opening your Terminal window. Next, click on the
Account history tab located at the bottom of the screen. If you are having trouble locating
the trade right click anywhere in the window and select a time frame for your search; all
history, the last three months, the last month or a custom search period.
Trade reports include information pertaining to:
Closed trades
Open trades
Account summary
You can download both detailed and non-detailed trade reports. Detailed reports include
the information outlines above as well as additional metrics such as drawdown and profit
factor. To download a report, follow the instructions below:
Open the Terminal window
Click the Account History tab located along the bottom of the screen
Right click in the Account History window
Choose to Save as Report or Save as Detailed Report
If you do not see your assigned MT4 server on the login window, follow these steps to
refresh your server list and log in:
Click on File
Click on Open an Account
Click on the + symbol
Type in LHFX
Press the Enter key on your keyboard
Your server list will be refreshed. Now click on your assigned server.
Click Next
Click on Existing Trade Account
Enter your login ID and password
Click Finish to complete the login.
The MT5 platform will display the Invalid account error message if you have entered the
incorrect login ID, password or server.
To resolve the problem, follow these steps:
Double-check your login ID and assigned server.
If your login ID and server are entered correctly, reset your MT4 account password before logging in again.
The MT5 platform will display the No connection error message if you have just installed
the platform and have not attempted to log in, or if your platform server list needs to be
refreshed.
To resolve the problem, follow these steps:
Double-check your login ID and assigned server.
If your login ID and server are entered correctly, reset your MT4 account password before logging in again.
The MT5 platform will display the Common error message if there is a technical problem
with the platform.
To resolve the problem, follow these steps:
Your platform may be experiencing a server login problem. Refresh your server list and log in again .
You can also reinstall your MT4 platform.
Should you encounter further difficulties, please speak to Support
Transactions & Payments
Bitcoin - Funds may be sent directly from a Crypto wallet via. The Blockchain and deposited in USD, EUR or GBP. The transaction may take up to 6 hours for the network to confirm, and a Bitcoin Network Fee maybe charged. The minimum deposit is $10.
Bitcoin via. Instacoins - Instacoins is a third party financial service provider which supports the purchase of Bitcoin. Once purchased using the payment method of your choice, your funds will be automatically credited to your account. The process may take up to 6 hours to process, and a Bitcoin Network Fee maybe charged. The minimum deposit is $50.
You can deposit in Bitcoin or by buying Bitcoin through a third-party provider by logging into your account and choosing the deposit option. If you choose to deposit in Bitcoin, enter the amount you wish to deposit and click the red ‘deposit funds’ button. You will be provided with a ‘one time use’ Bitcoin Wallet address and any funds sent to that address will be sent to your LHFX account once funds are received. Note that you may only use the Bitcoin Wallet Address provided once and must be used in 15 minutes. A new Address will be generated for future deposits.
To buy Bitcoin via third party provider or wire transfer, you will be redirected to a third-party website where you can buy and send Bitcoin directly to your LHFX account.
Your Bitcoin withdrawal request will be reviewed on the same day of submission. Once approved, withdrawals are dependent on the speed of the blockchain and require at least 6 confirmations before landing in your wallet. Traders should typically allow 1 hour per confirmation but withdrawals usually arrive much sooner than 6 hours.
Yes, unless you have withdrawn all your funds. Withdrawn funds will be subtracted from your trading account immediately and be put into a holding account whilst the payments team reviews your transaction. You can cancel any pending withdrawal at any time by contacting our 24/7 support team.
Minimum
BTC = $10
Credit/debit card = $50
Maximum
BTC = Unlimited
Credit/debit card = dependent on your monthly card limit and due diligence checks
Minimum
BTC = $10
Maximum
BTC = Unlimited
We do not charge any fees for deposits or withdrawals made on our platform. However, kindly note that all bitcoin transactions are subject to blockchain network and miner fees.
This is dependent on the speed of the blockchain. Please allow up to 6 confirmations for each transaction.
No. LHFX does not offer any bonuses but provides traders with tight spreads, high leverage and some of the best trading conditions on the market. LHFX has an affiliate program giving you the chance to earn commission by referring traders to the broker. Find out more
LHFX applies a commission fee of $6 per lot traded on all trades.
We offer one main withdrawal method, which is Bitcoin. The minimum deposit is $10.
There are no fees for withdrawing via this method. However, if you see the amount received in your wallet differs from the amount withdrawn, this would be due to the fluctuation of the Bitcoin price and a Bitcoin network fee of 0.0005 BTC, which is a standard Networking fee provided by Blockchain.
Getting Started with LHFX Affiliates
The LHFX Affiliate Program allows individuals to earn commissions by promoting LHFX's trading services. Affiliates receive a unique link to share with potential clients, and they earn commissions based on the trading activity of those referrals.
To join, simply sign up through the LHFX website.
Click on 'Affiliates' and simply follow the steps. Once completed, you will receive access to your affiliate dashboard and marketing tools.
LHFX offers a multi-tier commission structure, allowing affiliates to earn up to $5 per lot traded. The program also supports earnings from sub-affiliates, enhancing potential income.
Once you have access to your affiliate dashboard, you can track your referrals, conversions, and earnings. The dashboard provides real-time insights into your performance.
To contact your affiliate manager, email directly to [email protected].
Request a call back and an affiliate manager will happily discuss marketing strategies to make your affiliate campaign a true success.
Yes! There is a pre-set media pack containing banners, animations, graphics and more to help advertise your unique affiliate link.
The way it works is very simple. You promote us in a form preferred by you, using our unique link. When a customer joins via your link and begins to trade with real money, you can start earning a commission, that’s not all as we also introduced a multi-tier affiliate scheme.
LHFX offers 24/7 support via email, phone, and live chat. This support is available to help affiliates with any questions or issues they may encounter while promoting the platform.
JOIN RAGEMARKETS TODAY
24/7 live support, lightning-fast withdrawals, guaranteed safe and reliable trading platforms with a true ECN broker.
RAGEMARKETS
- Request a Callback
- Contact Us
- About RAGEMARKETS
- FAQs
Trading
- Request a Callback
- Contact Us
- About RAGEMARKETS
- FAQs
Trading Platforms
- Request a Callback
- Contact Us
- About RAGEMARKETS
- FAQs
Partners
- Affiliate Program
- Media Pack
RAGEMARKETS consist of the following entities:
Office Address: Suite 102, 1st Floor, Sterling Tower, 14 Poudriere Street, Port-Louis, Mauritius. GBC Number C200455
LHFX SA (PTY) Ltd is an authorised Financial Service Provider (“FSP”) registered and regulated by the Financial Sector Conduct Authority (“FSCA”) of South Africa under license number 52816.
Registered address: 73 Richard’s Park, Fife Street, Sandton, Johannesburg, Gauteng, 2090
LHFX is not authorized by any EU authority, EEA National Competent Authority or the United Kingdom. LHFX services are outside the EU and the UK regulatory framework. You will not be covered by the Investor Compensation Fund.
Longhorn Ltd does not offer Fiat exchange services nor Cryptocurrency exchange services.
The information on this website does not constitute, nor should it be construed or understood as an inducement or solicitation to engage in any investment or trading activity and is not intended as a marketing or promotion of the LHFX services to citizens of the EU, the EEA or the UK.
LHFX does not provide services to citizens and residents of the United States or any country where such distribution or use would be contrary to local law or regulation.
RISK WARNING
CFDs are complex instruments and carry a high risk of losing money quickly due to leverage. 78% of retail investor accounts experience cash losses as a result of trading CFDs with this CFD provider. Consider whether you understand how CFDs work and whether you can afford the high risk of losing money.
Tax may be payable on any profits and you should seek independent advice on your taxation position.
- Terms and Conditions
- Privacy Policy
- AML & CFT Policy
- Risk Disclosure
- Client Agreement
- Order Execution Policy
- Conflict of Interest
- KYC Policy